Welcome to clothsbuyme.shop (the “Site”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit or make a purchase from clothsbuyme.shop. By using the Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information in several ways — when you use or interact with our Site, place an order, register an account, or communicate with us. The types of information we collect include:
a) Personal Information You Provide
When you interact with our Site, we may collect certain information you voluntarily provide, such as:
- Name
- Email address
- Postal address / shipping address
- Billing address
- Phone number
- Username, password
- Payment information (e.g. credit/debit card number, expiry date, CVV) or other payment account details
- Order history, purchase preferences
- Communications with customer support / inquiries
- Any other information you choose to provide (e.g. in comments, suggestions, feedback)
b) Automatically Collected Information
When you visit or use our Site, we may automatically collect certain information about your device or interaction, including:
- IP address
- Browser type and version
- Device type, operating system
- Referring / exit URLs
- Pages viewed, time spent on pages
- Clickstream data, navigation paths
- Geolocation data (approximate, via IP)
- Cookies, web beacons, tracking pixels, analytics tools
c) Information from Third Parties
We may obtain information about you from third parties or public sources, such as:
- Social media services (if you log in via social login)
- Analytics providers
- Payment processors
- Advertising networks
- Public databases
2. Use of Your Information
We use the information we collect in various ways, including to:
- Process and fulfill your orders, handle payments, shipping, refunds, returns
- Communicate with you (order confirmations, shipping notices, customer service)
- Provide support and respond to inquiries
- Personalize your experience (e.g. show relevant products, offers)
- Improve our Site, products, services, and user experience
- Conduct analytics and usage tracking
- Prevent fraud, enforce our policies, protect our rights
- Send marketing and promotional communications (if you opt in)
- Comply with legal obligations
If required by law or regulation, we may also use your personal information for tax, audit, or regulatory compliance.
3. Legal Basis for Processing (if applicable under applicable law)
If your jurisdiction requires that we state a legal basis for processing personal information (for example, under GDPR):
- Consent: You may give us permission to use your information (e.g., to receive marketing emails). You may withdraw consent at any time.
- Contract performance: We process your data to fulfill our contract with you (e.g., to deliver products you purchase).
- Legitimate interest: We may process certain data for our legitimate business interests (e.g. improving site performance, preventing fraud), provided it doesn’t override your rights.
- Legal compliance: We may process data to comply with applicable laws, regulations, or legal processes.
4. Cookies, Tracking & Analytics
a) Cookies and Similar Technologies
We use cookies, web beacons, local storage, and similar technologies to collect and store information. Cookies are small files placed on your device. They help us:
- Recognize your device and preferences
- Remember items in your shopping cart
- Enable site functionalities
- Analyze usage patterns
- Serve relevant advertisements
You can typically disable or delete cookies via your browser settings, but doing so may adversely affect the functionality of the Site.
b) Analytics & Tracking Tools
We employ analytics tools and services (such as Google Analytics, Facebook Pixel, etc.) to understand how users use our Site, track conversions, and serve targeted ads. These tools may collect device and usage information. We may also integrate third-party advertising networks that use their own cookies or tracking technologies.
c) Do Not Track
Some browsers include a “Do Not Track” option. Currently, our Site does not honor Do Not Track signals. However, you can disable cookies or analytics tracking through your browser or device settings.
5. Sharing Your Information
We may share your personal information with third parties under certain circumstances:
a) Service Providers & Contractors
We may share information with third-party service providers to perform services on our behalf, including:
- Payment processors and gateways
- Shipping and logistics companies
- Order fulfillment services
- Customer support service providers
- Data analytics, hosting, infrastructure providers
- Email marketing platforms
These service providers are permitted to use your data only in connection with the services they provide to us.
b) Legal Requirements & Protection
We may disclose your personal information if required to do so by law or in response to valid legal processes (e.g. court orders, government requests). We may also share data to protect our rights, enforce our policies, or ensure the safety of users.
c) Business Transfers
If we engage in a merger, acquisition, or other business transaction, your personal data may be transferred as part of that transaction. We will notify users of changes in control or ownership.
d) Aggregate / Anonymous Data
We may aggregate or anonymize information such that it cannot be linked to any individual. We may share or publish such non-identifiable aggregated data freely.
e) Third-Party Advertising Networks
We may allow advertising networks or social platforms to place ads on our Site or serve ads to you, and they may collect or receive data about your visits (e.g. via cookies or tracking). This includes interest-based or behavioral advertising. You may opt out of some advertising through your browser or network opt-out tools (e.g. Google Ads Settings, network advertising initiative).
6. Data Retention
We will retain your personal information as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal, tax, or accounting obligations
- Resolve disputes, enforce agreements, or protect legal rights
If you request deletion of your account or data, we will make reasonable efforts to delete or anonymize your personal information, unless retention is required by law or for legitimate business reasons.
7. Security of Your Information
We take reasonable measures to help protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include:
- Encryption (SSL/TLS) to secure data in transit
- Secure server infrastructure and firewalls
- Access controls, authentication, and least privilege
- Regular security assessments and monitoring
- Employee training on data protection
- Use of secure, reputable third-party providers
However, no system is completely secure. We cannot guarantee absolute security of your information. You also play a role in protecting your data (e.g. by choosing a strong password, not sharing your login details).
8. Your Rights & Choices
Depending on your jurisdiction, you may have certain rights over your personal information. Below are common rights and how you may exercise them:
- Access / Portability: You may request a copy of the personal data we hold about you.
- Correction / Update: You may ask us to correct or update inaccurate or incomplete data.
- Deletion / Erasure: You may request to delete or erase your personal data, subject to legal exceptions.
- Restrict Processing / Object: You may ask us to restrict or object to certain data processing activities (e.g. direct marketing).
- Withdraw Consent: If you gave consent, you may withdraw it at any time.
- Opt-Out: You may unsubscribe from marketing emails or ads.
- Lodge Complaint: You may lodge a complaint with your local data protection authority if you believe your rights are violated.
To exercise your rights, you may contact us at the contact information provided below.