Refund & Returns Policy

Thank you for shopping at ClothsBuyMe (“we”, “us”, “our”). We strive to ensure your satisfaction with every purchase. However, if you are not entirely satisfied with your purchase, we’re here to help.

This Refund & Returns Policy (the “Policy”) sets out your rights and our obligations concerning returns, refunds, exchanges, and cancellations. By placing an order, you agree that this Policy is part of your purchase agreement with us.

1. Overview

• We accept returns, exchanges, and refunds, subject to the conditions and timelines described below.
• Some items may not be eligible for return—see Section 5 – Non-returnable Items.
• To request a return, refund or exchange, you must contact us within the time period set out in Section 2.
• Shipping costs, when applicable, are governed by Section 9.
• We reserve the right to refuse returns that are damaged, used beyond reasonable inspection, or returned outside the stated period.

2. Return / Refund / Exchange Timeframe

• If you miss the return or cancellation window, we may not accept your request, at our discretion.
• In special cases (e.g. defective goods), we may assess on a case-by-case basis even if the request is slightly delayed.

3. How to Initiate a Return / Refund / Exchange

To begin a return, exchange or refund:

1. Contact our Customer Support at [email address] or via our website contact form.
2. In your message, provide:
   • Order number
   • Date of purchase
   • Item(s) you wish to return / exchange
   • Reason for return / exchange (e.g. “size too small,” “defective,” “changed mind”)
   • Photographs of the item (especially if there is damage or defect)
3. Our team will review your request and may approve or reject it, usually within 2 business days.
4. If approved, we’ll send you instructions on how and where to ship the returned item (if applicable).
5. You must ship the item back within 7 days from our return authorization; otherwise, the return may be voided.

We suggest keeping proof of shipping (courier receipt, tracking number) for your records.

4. Conditions for Returns / Exchanges / Refunds

To be eligible for a return, exchange or refund, the item must:

• Be in unused, unwashed, undamaged condition.
• Retain original tags, labels, and packaging (including boxes, covers, wrapping).
• Be returned with all accessories, freebies, or gifts, if any.
• Be shipped following our instructions so it arrives safely to us.

We reserve the right to refuse returns or refunds if the item:

• Shows signs of wear, damage, stains, perfume, makeup, or any alterations.
• Has been washed, altered, or cleaned.
• Is missing its tags, labels, original packaging, or accessories.
• Is returned after the time window allowed.
• Is a personalized or custom-made item (unless defective—see Section 5).
• Is a “final sale” item (cleared or discounted) marked as non-returnable at time of sale.

If we determine that an item is ineligible for return, we may refuse it or return it to you at your cost, or issue a partial refund (at our discretion).

5. Non-Returnable / Non-Refundable Items

Certain products cannot be returned, exchanged or refunded. These include:

• Perishable items, such as food, cosmetic materials, or any goods that expire.
• Personal hygiene items (e.g. underwear, swimwear) — unless sealed and unused.
• Gift cards or vouchers.
• Downloadable software or digital items, once delivered (unless there is a technical issue).
• Personalized, custom-made, or tailor-made items (unless defective).
• Items marked “Final Sale” or “Non-Returnable” at the time of purchase.
• Items damaged due to misuse, abuse, or accidents after delivery.

If an item is defective or damaged during transit, see Section 7 below for the claims process.

6. Refund Processing & Method of Refund

Once your return is received and inspected, we will notify you of the acceptance or rejection of your refund request.

If approved, refunds will be processed as follows:

• The refund will be issued to the original payment method (credit card, debit card, net banking, UPI, wallet etc.), unless otherwise agreed.
• The processing time may vary, typically 5 to 10 business days, depending on your bank or payment provider.
• In the event of partial refunds (e.g. item missing tags or accessories), we may deduct a restocking fee or depreciation, provided we clearly inform you in our communication.
• Shipping or delivery charges (paid initially) may not be refunded, except in cases of defective or damaged goods.

You will receive a confirmation email once the refund is initiated.

7. Damaged, Defective or Incorrect Items

We deeply regret if you receive an item that is defective, damaged, or incorrect. If so:

1. Report the issue within 7 days of receiving the order.
2. Provide your order number, details of the defect / damage / discrepancy, and photographic evidence (clear images showing defect/damage).
3. Our team will verify the issue; once confirmed, we will offer one of the following (at our discretion):
   • Replacement / exchange at no additional cost
   • Full refund
   • Partial refund (if repairable)
   • Return shipping label (prepaid) or reimbursement of your return shipping cost (for valid claims)
4. We may request you to ship back the defective item (following instructions) or to dispose of it if shipping it is impractical (in special local cases).

We aim to resolve such issues quickly and fairly.

8. Exchanges & Store Credit

If you wish to exchange an item (for a different size, color, or style), the process is:

• Contact us within the return window (Section 2) with your request.
• If approved, send back the original item (meeting all return conditions).
• Once we receive and inspect it, we will ship the replacement item to you.
• Any price difference (for the new item) may need to be settled (you pay more or we refund the difference).
• Alternatively, if the replacement is not available or you prefer credit, we may issue a store credit / gift voucher equal to the returned item’s value.
• Store credits typically have an expiry (e.g. 6–12 months) — we will clearly state this when issuing credit.

9. Customer’s Shipping Costs & Responsibilities

• Unless otherwise stated (e.g. defective item), you are responsible for return shipping costs.
• Use a trackable courier and keep proof of shipment (tracking number, receipt). We are not liable for items lost in return transit.
• All returned items should be adequately packaged to prevent damage during transit.
• If the return is due to our error (defect, wrong item), we will cover the return shipping or reimburse it.
• International returns (if applicable) may incur customs, duties or taxes which are not refundable by us.